What is the return policy?

Non-returnable items

Due to the personalized nature of our engraved products, we do not offer returns on our customizable products.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please direct all inquiries to


How can I track my order?

You will be provided with a tracking number and accessible link once your order is shipper. You can track the progress as your jewelry travels to your destination.

What Materials is my Jewelry made of?

Your jewelry is crafted out of 100% recycled 925 silver and plated with real yellow gold for the authentic and deep yellow color you see on our pieces.

Any other questions?

Just ask! Reach out to us via support@jurelli.com